When applying for a Canada Electronic Travel Authorization (eTA), the process is straightforward because it is entirely online and does not require uploading physical documents. However, you do need specific information and digital materials ready before you begin. This guide explains exactly what you need for the Canada eTA application, including document details, common mistakes, and what to do if your application needs additional supporting materials.
How the Canada eTA Document Process Works
Unlike a traditional visa application, the Canada eTA does not require you to scan or upload passport copies, photographs, or supporting documents. The entire application is based on the information you type into the online form. Your eTA is electronically linked to your passport number, so the system verifies your identity through the data you provide rather than uploaded files.
This makes the eTA one of the fastest and simplest travel authorizations in the world. Most applicants receive approval within minutes. However, you must enter your information accurately and have certain details on hand.
Documents and Information You Need Before Applying
Although you do not upload files, you need the following ready before starting your eTA application.
Valid Passport
Your passport is the single most important document for the eTA application. You need the following details from your passport:
- Full name as it appears on your passport (first name, middle name if applicable, and surname)
- Passport number – enter this exactly as printed, including any letters and numbers
- Country of issue – the country that issued your passport
- Date of issue – when your passport was issued
- Date of expiry – your passport must be valid for the duration of your trip to Canada
- Place of birth – city and country as listed in your passport
Any discrepancy between the information you enter and what is printed on your passport can result in delays or rejection. Double-check every field before submitting.
Email Address
A valid email address is required. Immigration, Refugees and Citizenship Canada (IRCC) sends your eTA confirmation to this address. Use an email you check regularly, including your spam or junk folder. If you do not receive a response within 72 hours, check these folders before contacting IRCC.
Credit or Debit Card
The eTA application fee is CAD $7. You can pay with:
- Visa
- MasterCard
- American Express
- Prepaid credit cards
No other payment methods are accepted. The card does not need to be in your name.
Information Required on the Application Form
The online eTA form asks for the following details. You do not upload documents for any of these fields, but you must answer truthfully and completely.
| Field | Details Required |
|---|---|
| Personal information | Full name, date of birth, gender, country of citizenship |
| Passport details | Number, country of issue, issue date, expiry date |
| Contact information | Email address, home address, phone number (optional) |
| Employment | Current occupation, employer name and address |
| Travel details | Purpose of visit, intended arrival date (optional) |
| Background questions | Criminal history, previous visa refusals, health conditions |
When Additional Documents May Be Requested
In some cases, IRCC may request additional supporting documents after you submit your eTA application. This happens when your application is flagged for further review. You will receive an email with specific instructions.
Common scenarios that trigger additional document requests include:
Criminal Record Issues
If you have a criminal record, IRCC may ask you to provide court documents, police certificates, or evidence of rehabilitation. Driving under the influence (DUI/DWI) is treated as a serious offence in Canada and can make you criminally inadmissible.
Previous Immigration Problems
If you have overstayed a visa in Canada or another country, been deported, or had a previous visa application refused, IRCC may request documentation explaining the circumstances.
Medical Concerns
If your background questionnaire responses indicate a health condition, IRCC may ask for a medical examination from an approved panel physician.
Name or Identity Discrepancies
If your personal details do not match across databases, you may need to provide additional identity documents such as a national ID card, birth certificate, or name change certificate.
How to Upload Supporting Documents When Requested
If IRCC asks for additional documents, you will receive instructions by email. The process typically works as follows:
- Check your email – IRCC sends a request with a deadline and specific document list
- Log in to your IRCC account – if you applied through the online portal
- Upload scanned copies – documents must be clear, legible scans or photos
- Meet the deadline – IRCC gives you a specific timeframe (usually 30 days) to respond
- Submit and wait – processing resumes once IRCC receives your documents
Document format requirements when uploading:
– Accepted formats: PDF, JPG, JPEG, PNG, TIF, TIFF
– Maximum file size: typically 4 MB per file
– Documents should be clear and complete – all four corners visible
– Non-English or non-French documents must include a certified translation
Common Document Mistakes to Avoid
Many eTA delays and rejections happen because of simple errors. Avoid these common mistakes:
- Passport number typos – one wrong digit or letter links your eTA to the wrong passport
- Name mismatch – use your name exactly as it appears on your passport, including middle names
- Expired passport – your passport must be valid when you travel, not just when you apply
- Wrong passport used – if you hold dual citizenship, apply with the passport from your visa-exempt country
- Incorrect country of citizenship – select the country that issued your passport, not where you live
- Applying too early or too late – the eTA is valid for five years, so apply at least 72 hours before your flight
eTA Document Requirements by Traveller Type
Different traveller categories have slightly different document needs.
| Traveller Type | Documents Needed |
|---|---|
| Adult tourist | Valid passport, email, payment card |
| Minor (under 18) | Valid passport, parental consent may be required |
| Dual citizen | Passport from visa-exempt country (do NOT use non-visa-exempt passport) |
| Permanent resident | Do NOT apply for eTA – use Permanent Resident Card or Travel Document |
| Transit passenger | Valid passport, email, payment card – eTA required even for connecting flights |
Related Guides
Related guides: Read our guides on Canada eTA requirements, how to apply for a Canada eTA, and Canada eTA validity for more details.
Frequently Asked Questions
Do I need to upload my passport for a Canada eTA?
No. The Canada eTA application does not require you to upload or scan your passport. You simply enter your passport details (number, name, dates) into the online form. The eTA is electronically linked to your passport number.
What file formats are accepted for additional document uploads?
If IRCC requests additional documents, accepted formats are PDF, JPG, JPEG, PNG, TIF, and TIFF. Each file must typically be under 4 MB. All documents must be clear and legible.
Do I need to upload a photo for the Canada eTA?
No. Unlike a visa application, the eTA does not require a passport photograph. The application is based solely on the information you provide in the online form.
What happens if I enter the wrong passport number?
If you enter the wrong passport number, your eTA will be linked to an incorrect or non-existent passport. You would need to apply for a new eTA with the correct details. Always verify your passport number before submitting.
Can I apply for an eTA with an expired passport?
No. Your passport must be valid for the duration of your stay in Canada. If your passport expires soon, renew it before applying for the eTA. Remember that the eTA is tied to your passport, so a new passport requires a new eTA.
How long does it take to get an eTA after applying?
Most eTA applications are approved within minutes. Some applications require additional processing, which can take several days. IRCC recommends applying at least 72 hours before your departure date.
Do I need travel insurance documents for the eTA?
No. Travel insurance is not a requirement for the eTA application. However, it is strongly recommended for your trip to Canada, as medical care for visitors can be expensive.
What if IRCC asks for documents I do not have?
If you cannot provide the requested documents, contact IRCC through the web form to explain your situation. You may be able to provide alternative documents. Failing to respond within the deadline can result in your application being refused.
